Shipping & Returns

The Shipping Department is open Monday – Thursday, 8am-2pm CST.
Same day shipping is guaranteed Tuesday – Thursday by 12pm CST.

Orders made after 12pm, will be shipped out on the next available shipping day.

Packages are only shipped through our Scott Location.

Dry Ice

All perishable goods are frozen before shipment and packed with 10 lbs of dry ice to keep frozen and cold through transit. 10 lbs of dry ice should keep items frozen for two days.

UPS Ground

Ground services will be available for perishable packages that are traveling within a two day transit time. Please keep in mind that UPS Ground does not guarantee delivery dates. UPS and Don’s Specialty Meats will not be held responsible for any losses caused by Ground delays.

UPS 2nd Day and Next Day Air Services

These services ensure quicker delivery times and guaranteed freshness upon arrival.
Please keep in mind that delivery dates for 2nd Day and Next Day will be based on the day packages are shipped, and not the day that the order is placed.

Holiday Season

In the months of November and December, same day shipping will not be guaranteed.
Delays may be expected due to high order volumes across the US during this time.
Reminders of deadline cut off dates will be posted.
It is encouraged to order online, phone orders will be at its peak and you will experience long wait times for your call to be returned.

Refunds

If a package has been delivered damaged, and cannot be consumed or used, you must notify Don’s Specialty Meats within 3 business days from the delivery date. Failure to contact us through phone or email, will result in a denial of UPS claims and/or refunds.

Email us through our Contact Us page or dons.shipping@att.net

To speak to the shipping manager, please call our Scott Location 337-234-2528 within shipping hours.
Someone from the Don’s team will be in contact with you in a timely manner.

Responsibilities

Don’s Specialty Meats will not be responsible for any delays caused by UPS or any adverse weather conditions. Don’s Specialty Meats will not be responsible for any losses caused by packages being shipped to a closed business, an incorrect address made by the sender, or if packages are refused by the recipient. Address changes after a package has been shipped may cause delays in delivery.

Don’s Specialty Meats does not accept returns of any sort unless contacted to discuss a return request.